Frequently Asked Questions
-What type of hair is in the braiding collection?
Our collection features premium synthetic braiding hair designed for a smooth, lightweight, and easy-to-install experience. The hair has been extensively tested for quality, minimal tangling, and minimal shedding while maintaining the texture and finish shown in our product images.
-Is the hair hypoallergenic and free of harmful chemicals?
Our braiding hair is made with a chemical composition that is free of known carcinogens and is designed to be hypoallergenic. Each collection is carefully selected and tested to provide a comfortable braiding experience.
-Does the hair require heat or hot water to achieve the curl pattern?
No. Our hair comes pre-textured and ready to use. No heat or hot water is required to achieve the curl pattern shown in our product images. Simply install the hair as intended to achieve the desired look.
-How many packs of hair will I need?
The recommended amount of hair is listed with each hairstyle and wave pattern. We recommend reviewing the specific product or style recommendations before placing your order to ensure you purchase the appropriate amount.
-Can the hair be reused?
Our hair may be reusable depending on the hairstyle, installation method, and how well it is maintained. Proper aftercare will help preserve the hair and determine whether it can be reused.
Shipping Process
-How do I place an order?
All hair collections can be purchased directly through our website. Select your desired style, color, and quantity, then complete checkout using the available payment options.
-How long does order fulfillment take?
Orders are typically processed and fulfilled within 1–3 business days. Please allow additional time for shipping once your order has been fulfilled.
-Do you ship internationally?
At this time, we ship within the United States only.
-Can I purchase hair if I book a hair appointment?
If you are booking one of our hair services, you do not need to purchase hair separately from the website. Our hairstyles and salon services include the hair needed for the selected service.
Shipping & Tracking
-How long does shipping take?
Standard U.S. shipping typically takes approximately 2–7 business days after your order has been fulfilled. Shipping times may vary depending on the carrier and destination.
-How do I track my order?
Once your order has been fulfilled, you will receive tracking information that allows you to monitor your package and view updates directly through the carrier.
-What should I do if my order is missing an item or bundle?
Please carefully review your package and compare the contents with your order confirmation as soon as it arrives. Our fulfillment process is carefully reviewed before orders are shipped.
If something appears to be missing, please contact us within the designated timeframe and include your order confirmation number so we can locate your order and assist you efficiently.
-Can I place a backorder?
If a product is temporarily unavailable, backorders may be offered when applicable. Backordered items may require up to 2 weeks for fulfillment before being shipped.
Installation & Styling
-Can I install the hair myself?
Our hair is designed for braiding, but we strongly recommend working with a licensed, experienced, or professional braider who is familiar with the specific texture and installation technique needed to achieve your desired look.
-Can the hair be used for boho styles?
Yes. Depending on the specific texture, length, and desired style, our braiding hair can also be incorporated into select boho hairstyles.
-How long can my installation last?
With proper installation and maintenance, your braids may last up to 8 weeks. Longevity will vary depending on the hairstyle, installation technique, lifestyle, and aftercare routine.
-Where can I find recommendations for achieving a specific style?
Our Lookbook features different hairstyles, textures, and finished looks to help you determine which collection is best suited for your desired style.
Maintenance & Aftercare
-How do I maintain my braids?
Proper maintenance is essential for keeping your braids looking fresh and extending the life of your installation. Our recommended aftercare routines are available through our Lookbook & Aftercare resources.
We highly recommend reviewing the appropriate aftercare instructions before and after your appointment, as some styles require a consistent nightly maintenance routine.
-Where can I find the aftercare instructions?
Our aftercare guides are available through our social media platforms, including Instagram and TikTok. You can access them through the Lookbook & Aftercare section of our website.
-Can I see how the hair looks once installed?
Yes. Our Lookbook showcases completed hairstyles and different ways our collection can be installed and styled. Visit the Lookbook before purchasing to see the hair in action and find inspiration for your next look.
Returns & Customer Support
-Do you offer refunds or returns?
All hair sales are final. We do not offer refunds on hair purchases.
Because hair texture and installation results can vary, we encourage customers to work with a licensed or experienced professional who is familiar with the desired hairstyle and hair texture.
-What if I have a question about my order?
For order-related questions, please contact us by email and include your order confirmation number. Including your confirmation number allows us to locate your order and assist you more efficiently.
-What are your hours of operation?
Our regular business hours are Monday–Friday: 9am-7pm CST.
We are closed on Saturdays and Sundays.
Please allow 1–3 business days for responses to inquiries and customer service requests.
Hair Services
-Do you provide braiding services?
Yes! We offer professional braiding and hair services in Houston through our booking site, as well as select travel services.
-Do your hairstyles include the hair?
Yes. Braiding hair is included with our available hairstyles and salon services. If you are booking an appointment with us, there is no need to purchase the braiding hair separately from the website.
-Do you offer travel services?
Yes. Travel services are available for select bookings. Additional terms, availability, and travel fees may apply depending on the location.
